Privacy Policy

Relavive – Privacy Policy

At Relavive, we value your privacy as much as we value the beauty and elegance of the décor we offer. We are committed to safeguarding your personal information and being transparent about how we collect, use, and protect it. By using our website, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

  • Personal Information
    When you place an order or interact with us, we may collect the following personal details:

    • Full name

    • Email address

    • Phone number

    • Billing and shipping addresses

    • Payment information (processed securely through trusted, PCI-compliant gateways)

  • Usage Data
    As you browse our website, we automatically collect the following data:

    • Pages viewed and time spent on each page

    • Click patterns, navigation behavior, and referral sources

    • Device type, operating system, and browser details

  • Cookies & Tracking Technologies
    We use cookies to:

    • Ensure our website operates smoothly

    • Personalize your shopping experience

    • Analyze visitor traffic and enhance site performance
      You can adjust or disable cookies anytime through your browser settings.

2. How We Use Your Data

We use the information we collect for the following purposes:

  • To process and fulfill your orders securely

  • To improve your shopping experience on our site

  • To send order confirmations, shipping updates, and customer support communications

  • To send you style updates, promotions, or newsletters (only if you have opted in to receive marketing materials)

3. Data Security

We take the security of your data seriously. Your personal and payment information is stored securely on encrypted servers with restricted access.
All payments are processed through trusted, PCI-compliant payment providers to ensure the highest level of protection.

Rest assured, we never sell, rent, or misuse your personal information under any circumstances.

4. Third-Party Sharing

We share your data only with trusted third-party partners who help us run Relavive, including:

  • Secure payment processors

  • Shipping and logistics companies

  • Email and communication providers (for order updates and marketing communications)

  • Product review or feedback platforms

All third parties are obligated to handle your data responsibly and in accordance with applicable privacy laws.

5. Your Rights

You have full control over your personal information. You may:

  • Access, correct, or update your personal details

  • Request deletion of your data (where allowed by law)

  • Unsubscribe from marketing emails at any time

  • Adjust your cookie preferences via your browser settings

We will process these requests promptly and transparently, ensuring your rights are always respected.

6. Communications

Any messages sent via our contact forms or email are securely stored and used exclusively to improve our communication and service quality.
Your trust and privacy are at the heart of everything we do.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
The latest version will always be posted on our website and will take effect immediately upon publication.

8. Contact Us

If you have any questions or concerns regarding how we handle your information, please reach out to us through our Contact Us page.
The Relavive team is always here to ensure your shopping experience is secure, seamless, and inspiring - just like the décor we create.

 

Company Name: VALMERO GLOBAL LIMITED

Registration: 79432509

Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG