Terms of Service

Welcome to Relavive!

By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please take a moment to review them before completing your order - your home deserves the finest décor, crafted with elegance and care.

1. Definitions

  • Consumer: An individual purchasing decorative home items for personal, non-commercial use.

  • Distance Contract: An agreement formed remotely via our website.

  • Durable Medium: A means of storing information in an unchanged form (e.g., email).

  • Right of Withdrawal: You have the right to return purchased items within 14 days of receiving them, subject to exclusions (e.g., personalized or custom-made items).

2. Applicability

  • These Terms apply to all purchases made through the Relavive website.

  • By placing an order, you acknowledge and accept these Terms.

  • In case of conflict with local consumer laws, the version providing greater consumer protection will take precedence.

3. Company Information

  • Business Name: Relavive

  • Registered Address: [Insert Address]

  • Registration Number: [Insert Registration Number]

4. Our Promise to You

At Relavive, we are committed to:

  • Providing clear and accurate descriptions of all our products, including materials, finishes, dimensions, and high-quality imagery.

  • Offering transparent pricing with all taxes and shipping fees clearly outlined.

  • Running occasional promotions and discounts, subject to change without notice.

5. Order Process

  • A purchase contract is formed when your payment is successfully processed.

  • An email confirmation will be sent following your order.

  • All transactions are processed via secure, encrypted payment gateways.

  • Relavive reserves the right to cancel or refuse orders due to pricing errors, stock availability, or suspected fraudulent activity.

6. Right of Withdrawal

  • You may cancel your order and return items within 14 days of receipt.

  • To initiate a return, please contact us via the email listed on our Contact page within this period.

  • Returned items must be unused, in original packaging, and in resalable condition, with all tags and accessories intact.

  • Exclusions: Custom, personalized, or made-to-order items are non-returnable unless faulty.

  • Refunds will be processed within 14 days after we receive and inspect the returned items.

7. Returns & Refunds

  • Return shipping is the responsibility of the customer, unless the item is damaged or incorrect.

  • Refunds will be issued to the original payment method.

  • Items that show signs of use, alteration, or damage due to mishandling will not be eligible for return unless defective.

8. Pricing

  • All prices are listed in USD.

  • Promotional pricing is valid only during the stated promotion period.

  • Relavive reserves the right to correct pricing errors at any time.

  • International customers are responsible for any customs duties, import fees, or taxes that apply in their region.

9. Product Quality & Warranty

  • All products undergo thorough inspection to ensure quality and accuracy of description.

  • Claims for damaged or faulty items must be submitted within 14 days of delivery.

  • Warranty does not cover:

    • Normal wear and tear.

    • Damage from misuse, improper care, or exposure to water or chemicals.

    • Unauthorized alterations or repairs.

10. Shipping & Delivery

  • Orders are shipped to the address provided during checkout. Please ensure accuracy before confirming your purchase.

  • Standard delivery is within 30 days, unless otherwise specified at checkout.

  • You will be notified if there are delays or stock changes.

  • In the event that an item becomes unavailable post-purchase, we may offer an alternative or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept all major credit and debit cards, PayPal, and other secure payment methods available during checkout.

  • For billing inquiries, please contact our support team promptly.

12. Customer Support & Complaints

  • Any concerns or issues should be reported within 7 days of receiving your order.

  • Our customer care team will aim to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

13. Dispute Resolution

  • We are committed to resolving any issues fairly and efficiently.

  • If necessary, unresolved disputes may be referred to an independent mediator agreed upon by both parties.

14. Force Majeure

Relavive is not liable for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, government actions, or technical disruptions.

15. Governing Law

These Terms & Conditions are governed by the laws of [Insert Jurisdiction], unless your local consumer protection laws provide additional rights.

16. Amendments to Terms

We may update these Terms & Conditions periodically. The latest version will always be available on our website and will apply immediately upon publication.