Refund Policy

Relavive – Returns & Refunds Policy

At Relavive, your satisfaction is at the heart of everything we do. If your new vase, centerpiece, or decorative accent isn’t quite right, we’re here to help — thoughtfully, efficiently, and with care.

✅ Eligibility for Returns & Refunds

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within the stated return window

  • The item is unused, in its original packaging, and in resalable condition

  • The item arrived damaged, incorrect, or defective

🚫 Non-Returnable Items

For hygiene, quality, and design integrity reasons, we are unable to accept returns for:

  • Custom-made, personalized, or made-to-order items

  • Items that have been used, installed, or damaged due to improper handling

  • Clearance, final-sale, or heavily discounted items

📝 How to Request a Return

To initiate a return, please contact our support team and include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item and packaging (where applicable)

Once received, our team will review your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
Your return request will be assessed, and additional information may be requested if needed.

2. Return Instructions
If approved, you will receive return instructions, including the return address and shipping guidance.
📦 Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

3. Refund Processing
Once the returned item(s) are received and inspected, your refund will be issued to the original payment method.
⏳ Refunds are typically processed within 5–7 business days, depending on your payment provider.

📌 Important Information

  • Returned items must be unused, undamaged, and in original packaging

  • Original shipping fees are non-refundable unless the return is due to our error

  • Returns that do not meet policy requirements may be declined

  • Excessive or irregular return activity may result in order refusal or account review

💬 Need Assistance?

If you have questions about returns, refunds, or replacements, please visit our Contact Us page.
The Relavive team is always here to ensure your experience is seamless, refined, and as beautiful as the spaces you create.

 

Company Name: VALMERO GLOBAL LIMITED

Registration: 79432509

Address: FLAT 2304, 23/F HO KING, COMM CENTRE, 2-16 FA YUEN STREET, MONG KOK HONG KONG